Conducting Tough Talks: Helping Human Resource Management Students Prepare for Difficult Workplace Conversations
Helping management students prepare for difficult workplace discussions
The ability to successfully manage difficult workplace conversations is an essential skill for business students to develop. Dialogues with employees, peers, or supervisors which involve uncomfortable topics, concerns, or difficult news are frequently avoided because of their sensitive nature or an individual’s lack of planning and practice in navigating challenging dialogues. This article provides an instructor resource which guides students through a situational analysis by examining the nature of the difficult conversation, anticipating processes and consequences, developing potential feedback, and identifying preconceptions or bias triggers. A conversational examination will help students to consider the unique nuances of tough conversations in a learning environment as they develop a purposeful difficult communication plan.
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The Journal of Human Resources Education (JHRE) is a publication of Troy University's Sorrell College of Business.
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